FAQS
1.What Types of Eyewear Do You Offer?
Overview of the range of eyewear products available, including sunglasses, optical frame, reading glasses, blue light blocking glasses, etc.
Answer: Usually it is based on US$0.20 per 1 position.
5. Can I purchase a sample order first to check your quality?
Answer: Yes, you can purchase a sample order first before your official order, but we will charge sample fee, it will be a little bit higher than official order ones.
6. What if there's a quality issue with my glasses?
Answer: If your glasses have any quality issues upon arrival, please contact us within 48 hours of receipt. We will provide return or exchange services.
7. How can I track my order status?
Answer: Log into your account to view the status and details of your order under the "Track Your Order" section.
8. What payment methods do you accept?
Answer: We accept various payment methods including credit cards,
9. Do you offer international shipping?
Answer: We got several courier way for your selection, like e-Packet, UPS, DHL, FEDEX, USPS, etc...depend on your different order quantity, weight and dimension as well as dispatch period time.
10. How do I contact customer service?
Answer: You can reach our customer service via the live chat feature on our website or by sending an email to [Customer Service Email]. Our team will respond within 24 hours.
11. Are prescription lenses included in the price of frames?
Answer: The price of frames typically does not include prescription lenses. Lenses are priced separately based on your prescription and chosen lens options.
12. Can I custom my logo on the cases of packing?
Answer: Yes, we provide different cases, like pouch, cloth, inner case and also can make the logo as per your request on it.
13. What is your return policy?
Answer: We offer a 30-day return policy on all our products. Items must be returned in their original condition with all accessories included.
14.Do you have any certificate in your products?
Answer: Yes, we have certificate like CE(on sunglasses, reading glasses, optical frames), FDA inspection, SGS inspection, DROP BALL inspection, AC blue light blocking lenses inspection etc...
15. Do you offer any warranties on your products?
Answer: Yes, we offer a one-year warranty on all our eyewear against manufacturing defects.
16. Will you be attend any International Fairs?
Answer: Yes, we will be attend the Mido Milano Fair; Silmo Paris Fair, HK Optical etc...
17. Is it safe to order eyewear online?
Answer: Yes, it's safe to order eyewear online from our site. We ensure the security of your personal information and provide accurate lens fitting based on your prescription.
Answer: Yes, we can give a corresponding discount if you purchase big quantity or mass goods, for the details please contact with sales by then.
Overview of the range of eyewear products available, including sunglasses, optical frame, reading glasses, blue light blocking glasses, etc.
2.What is your MOQ?
Answer:MOQ is 12pcs / per color per model.
3.Do you support customization? What is the delivery time?
Answer: Yes. Custom logo on the glasses, we can ship within 15 days. If you only order the glasses from stock, we can deliver them within 7 days
4. How much dose the custom logo fee?
Answer: Usually it is based on US$0.20 per 1 position.
5. Can I purchase a sample order first to check your quality?
Answer: Yes, you can purchase a sample order first before your official order, but we will charge sample fee, it will be a little bit higher than official order ones.
6. What if there's a quality issue with my glasses?
Answer: If your glasses have any quality issues upon arrival, please contact us within 48 hours of receipt. We will provide return or exchange services.
7. How can I track my order status?
Answer: Log into your account to view the status and details of your order under the "Track Your Order" section.
8. What payment methods do you accept?
Answer: We accept various payment methods including credit cards,
9. Do you offer international shipping?
Answer: We got several courier way for your selection, like e-Packet, UPS, DHL, FEDEX, USPS, etc...depend on your different order quantity, weight and dimension as well as dispatch period time.
10. How do I contact customer service?
Answer: You can reach our customer service via the live chat feature on our website or by sending an email to [Customer Service Email]. Our team will respond within 24 hours.
11. Are prescription lenses included in the price of frames?
Answer: The price of frames typically does not include prescription lenses. Lenses are priced separately based on your prescription and chosen lens options.
12. Can I custom my logo on the cases of packing?
Answer: Yes, we provide different cases, like pouch, cloth, inner case and also can make the logo as per your request on it.
13. What is your return policy?
Answer: We offer a 30-day return policy on all our products. Items must be returned in their original condition with all accessories included.
14.Do you have any certificate in your products?
Answer: Yes, we have certificate like CE(on sunglasses, reading glasses, optical frames), FDA inspection, SGS inspection, DROP BALL inspection, AC blue light blocking lenses inspection etc...
15. Do you offer any warranties on your products?
Answer: Yes, we offer a one-year warranty on all our eyewear against manufacturing defects.
16. Will you be attend any International Fairs?
Answer: Yes, we will be attend the Mido Milano Fair; Silmo Paris Fair, HK Optical etc...
17. Is it safe to order eyewear online?
Answer: Yes, it's safe to order eyewear online from our site. We ensure the security of your personal information and provide accurate lens fitting based on your prescription.
18.What packing will you use?
Answer: Usually we pack 1pc frame into 1 polybag, and then 10pcs or 12pcs pack into 1 white box.
19.Do you have any discount on big quantity or mass goods?
Answer: Yes, we can give a corresponding discount if you purchase big quantity or mass goods, for the details please contact with sales by then.
20.Which payment terms do you use and are you responsible for import duties to customers?
Answer: We usually use the DAP payment terms and won’t be responsible for import duties to customers.
